1. Scope and operator
E&A Labs LLC operates onceotter.com. This policy describes information handling for this informational website and communications sent to us about it.
This policy covers the website only. It is not a description of all data practices of the Once Upon an Otter mobile app. The privacy information supplied with the released app and its app-store listing should be consulted before use.
2. Information handled
You can browse this website without an account or submitting a form. The website does not offer user profiles, uploads, comments, or checkout.
- Technical information: the hosting provider may process your IP address, browser and device information, requested pages, timestamps, and error or security logs to deliver and protect the website.
- Messages you send: if you email us, we receive your email address, any name you provide, message contents, and attachments. Please include only information needed for your request.
4. How information is used
Technical data is used to serve pages, maintain reliability, diagnose errors, and protect the website. Information in your communications is used to respond to enquiries, provide support, and address legal or privacy requests.
Where applicable law requires a legal basis, these activities rely on our legitimate interests in operating a secure website and responding to requests, taking steps you request in connection with a contract, or complying with legal obligations, as appropriate. Where consent is required, we will request it.
6. Children’s privacy
The website provides information for parents, caregivers, and other adults. It does not ask children to create accounts, enter names, upload content, or provide contact information. Please have an adult send any support enquiry.
If you believe a child has sent personal information to us, contact E&A Labs LLC so we can investigate and take appropriate steps, including deletion where required. Please do not include additional sensitive information about the child in the initial request.
7. Retention and security
We retain correspondence only for as long as reasonably necessary to respond to the request, resolve follow-up issues, and meet applicable legal obligations. Technical log retention depends on the hosting provider’s operational and security settings.
We use reasonable safeguards appropriate to the information involved. No internet transmission or storage method can be guaranteed completely secure.
8. Your choices and rights
You may choose not to send us personal information. Depending on your location and applicable law, you may have rights to request access, correction, deletion, restriction, or portability of your information; object to certain processing; withdraw consent where processing is based on consent; or complain to your local data protection authority.
Contact us to make a request. We may need to verify that the information relates to you before responding. We will respond as required by applicable law. A request does not affect information we must retain for a lawful reason.
9. Policy updates
We may revise this policy to reflect changes to the website, our practices, or applicable requirements. The current version and its update date will be available on this page. Additional notice will be provided where required.
10. Contact
For privacy questions or requests, contact E&A Labs LLC through our contact section. If you email us, use “Website privacy” in the subject line to help us route your request.
contact@onceotter.com